GoSouthernMD.com Terms & Conditions
GoSouthernMD.com ships all orders once they have been fully processed. In stock items ordered before 1:00 P.M. MST on a business day (Monday through Friday, excluding holidays) are typically processed on the same day. We will do our best to get it shipped same day, please contact us via phone at 855-412-6600 and our customer support team to see if it will indeed ship same day since all orders ship in the order they are received. In stock items ordered after 1:00 P.M. MST on a business day, or on non-business days, are typically processed on the next business day. Out of stock items are typically processed within 3 - 7 business days and drop shipped from the manufacturer. Backordered items are typically processed when they become available from the manufacturer. We will notify you if any of the items in your order are on backorder.
The shipping method selected at checkout does not guarantee delivery time, because processing times vary as stated above.
When placing an order online or by phone you will receive a tracking number in your shipping confirmation email enabling you to view the status of your shipment. To view your order tracking, simply enter your tracking number at the appropriate shipping carrier's website.
SHIPPING & HANDLING FEES
Shipping options, and shipping and handling fees are displayed during the online checkout process. Expedited shipping fees and shipping fees to all destinations outside the continental U.S. displayed during the online checkout process are estimated and are subject to change. Shipping and handling quotes are also available by phone.
GoSouthernMD.com current Retail Order policy states that retail order shipments may only be made for retail transactions and not for any transactions involving third-party reimbursement or act of GoSouthernMD.com being responsible for a prescription for the medical device(s) included in this purchase.
By accepting these terms and conditions, retail customers hereby testify to the fact that this order is for a retail transaction and is not a third-party reimbursement transaction. Customers acknowledge that it is the responsibility of the retail customer to know their insurance status if applicable and that the purchase of the product(s) included in this purchase do not at any time make GoSouthernMD.com responsible for having a prescription. By making this purchase the retail customer certifies that he/she has a prescription as required for the product(s) being purchased.
By accepting these terms and conditions, retail customers acknowledge the understanding that as the owner of any medical device, it is the responsibility of the retail customer to arrange for product setup and instruction (GoSouthernMD.com customer service department is happy to assist in this matter).
By accepting these terms and conditions, the customer is aware that GoSouthernMD.com reserves the right to substitute like products for $0.01 specials and free items only.
PURCHASED PRODUCT WARRANTY POLICY
Most but not all products sold and fulfilled by GoSouthernMD.com include a manufacturer warranty. Manufacturer warranty specifics, including but not limited to manufacturer warranty length, vary by product. Please refer to GoSouthernMD.com product pages for manufacturer warranty specifics, or contact us for more information. GoSouthernMD.com provides no warranties, expressed or implied (the manufacturer warranty, if any, is the only warranty provided).
If you purchased a product from GoSouthernMD.com that requires manufacturer warranty service, and the product and issue are covered by manufacturer warranty, we will gladly assist you obtaining manufacturer warranty service. Please complete and submit the contact us form if you require manufacturer warranty support on a product purchased from GoSouthernMD.com.
To better serve you, GoSouthernMD.com reserves the right to pass along rental sales to our rental service center partners. Once a rental order is passed along to one of our rental service center partners it is the responsibility of the rental service center partner to fulfill the rental sale, including but not limited to proper delivery, setup, warranty service, pick-up, and product inspections. The customer should contact the rental service center partner for additional rental service(s), including providing payment information to the rental service center partner for rental extensions arranged after the initial rental sale. If there is any dispute over the product it will be handled between our rental service center partner and the customer. GoSouthernMD.com does not take any responsibility of the rental order once it is passed along to our rental service center partner.
GoSouthernMD.com and our rental service center partners reserve the right to charge the renter retail price for products which are stolen, damaged, or not returned per the rental agreement. GoSouthernMD.com and our rental service center partners reserve the right to repair rather than replace damaged products. Repairs will be charged at a minimum of $25/hour labor, plus parts, plus any applicable tax.
When you receive your rental from GoSouthernMD.com, it is your responsibility to notify us immediately upon the delivery of your rental order if the product is damaged or not what you expected. Since we pride ourselves on providing a rental product that is in perfect working condition, it is not our responsibility if you take control of the rental and it gets damaged while it is in your possession after you receive it and sign for the rental item. If our rental item is damaged while in your possession either by a third party such as an Airline then it is your responsibility to fill out the proper documentation and the claim while it is under your control. Please notify us immediately if this happens.
GoSouthernMD.com is not responsible for repairing rented equipment while the equipment is outside a 40 mile radius of the originating rental service center without prior written approval including in this is the originating accepted address of GoSouthernMD.com rental inventory and the customer. If the order is filled by GoSouthernMD.com and not one of our 100 service centers then we will repair the unit during the rental date inside the Continental USA only. Any products owned by GoSouthernMD.com and / or owned by our service center taken outside the Continental USA will not be subject to repair and there will be no refund costs at all. GoSouthernMD.com will upon request assist in arranging for an alternate service center to repair the item outside said radius, however all fees related to the repair are to be paid by the customer. Warranty and/or repair coverage of rental equipment is only valid within said radius.
The rental product(s) you receive from our rental service center partners may not exactly match the rental products pictured on our website; this is due to limited product availability outside our control. Every effort will be made to provide you with a product that meets or exceeds the specifications of the pictured product(s).
Please reserve your rental product(s) as far in advance as possible. We recommend placing your reservation at least 48 hours in advance of your requested delivery date/time.
We have a 2 week minimum and the rate includes the unit base rental, drop off, set up and pick up. To do this our costs are very high so this is why we are charging a 2 week minimum regardless if you need it for just a weekend. Please understand that we have to clean and sanitize each unit to comply with FDA requirements.
During the carting/checkout process, it is important to provide complete and accurate information about the user of the rental items(s) when prompted to do so. Doing so allows GoSouthernMD.com to provide you with appropriate product(s). Failure to provide complete and accurate information about the user's height, weight, and age may be grounds for order cancellation without refund.
Free delivery is available from 8:00 A.M. to 5:00 P.M. Monday through Friday within a 50 mile radius of our rental service center partner locations. There is a $50 fee for delivery after hours (after 5:00 P.M. Monday through Saturday), and on Sundays.
Expedited processing/delivery (within 2-business days of placing your rental order) is available in some cases for an additional fee of $50, this fee is not refundable.
We reserve the right to cancel rental orders at any time if the customer refuses to take delivery of compatible/upgraded product(s).
Cancelled rental orders are subject to a 20% non-refundable service fee.
Portable Oxygen Concentrators (POC) rentals must be cancelled at least three (3) business days (72 hours minimum) prior to the rental start date/time in order to be eligible for a full refund due to limited supplies and high demand. All other rentals must be must be cancelled at least one (1) business day (24 hours minimum) prior to the rental start date/time in order to be eligible for a full refund. Cancelled rental orders not meeting these minimum requirements are subject to a 15% cancellation fee.
A major credit card is needed for ALL cash rentals and you can place your order on our secure website and we will notify you within 24 hours to confirm the order, address for delivery and schedule the dates and times needed. The rates apply for USA customers ONLY. If you need the product before the 24 hour notice please call our after hour service at 855-412-6600.
A prescription will need to be faxed to us if required.
ORDER CANCELLATION POLICY
If you wish to cancel your order, or a portion of your order, please contact us as promptly as possible after placing your order. If you wish to cancel items that have already shipped please refer to our return policy guidelines.
Products purchased on our site that are made to order with our supplier must be canceled prior to going into production. If your order is being produced, it is non-refundable. Lift chairs and custom wheelchair cushions expect 4-6 weeks for delivery since this product is made to order in the USA. We have options to assist you in regards to selling your product once it is made and shipped to you. Please contact us so we can assist you.
For your protection, cancellation requests from third-parties will not be honored. GoSouthernMD.com will only consider cancellation requests from the following parties:
- Billing contact
- Shipping contact
- Payer (the party who paid for the order)
- Parties named as authorized contacts/agents in the comments/notes section during checkout
GoSouthernMD.com carries only top quality products to ensure that our customers are satisfied with their purchase. Your satisfaction is guaranteed.
Due to the rehabilitation and hygiene nature of our products, many of our products are non-returnable unless deemed defective. Hygiene items such as bed and relaxation, patient lifts, bath safety, braces, cushions, pillows, mattresses, gloves, uplift seat recliner, socks and leg lifters are not returnable. Products that are made to order like lift chairs and wheelchair cushions cannot be refunded. Please contact us to find out if a product is returnable prior to purchase if you have any questions or concerns.
Products with missing, defaced, or damaged retail packaging are not eligible for refund. Products must be in like-new re-salable condition to be eligible for return.
Eligible returns are subject to a 20% restocking fee with the exception of defective merchandise. Shipping fees are non-refundable. The customer is responsible for return shipping charges. Products must be returned within 14 days. All returns after will not be accepted.
Please follow the instructions below for returns:
- Go to our website and click on CONTACT then fill out the form on-line in completion. We will not start the process until we receive an email documentation of this form for the issue/return.
- Contact GoSouthernMD.com to obtain a Return Merchandise Authorization (RMA) by contacting our Customer Service department at the number listed below, or via email. You may be asked to email a picture of any defective merchandise.
- Prominently mark your RMA information on the return shipping label on the outside of the shipping box, as well as on your original packing slip inside the shipping box.
- We will process your refund immediately upon receipt of return.
- $500.00 minimum purchase required to initiate a layaway plan. Penny special items and rentals items do not count toward the minimum purchase requirement. Penny special items, rentals items, and rental deposits are not eligible for layaway.
- 20% initial payment required.
- Eight Week Layaway Plan--qualified purchases of $3,000 or more will be placed on a Twelve Week Layaway Plan.
- Bi-weekly payment schedule.
- Automatic layaway payments per schedule received at layaway initiation. This will be emailed to you. ONLY the minimum amount will be charged unless specified otherwise by the customer.
- No partial take outs or partial cancellations.
- New layaways will not be accepted if payments on subsequent layaway plans are in arrears.
- Each layaway plan is subject to a $10 layaway initiation fee.
- Layaways which are delinquent by more than 7 days are subject to cancellation by GoSouthernMD.com.
- A $10.00 service fee will be charged on ALL delinquent (more than 7 days), canceled, or refunded layaway plans.
- Other conditions may apply.
3RD PARTY (PUBLIC) PRODUCT LISTING POLICY (FOR SELLERS)
GoSouthernMD.com will assist in managing your listing. We will help with questions or concerns by the potential buyers.
Your product will be placed on our site within 48 business hours, once you have paid the listing fee and we have approved the listing. The listing fee is $35. This fee includes the posting on our website along with our back office support, Search Engine Optimization and Programming by our team. This fee will be paid in advance and is non-refundable. We will offer our opinion, based on our experience in marketing, to get the best price for your product.
As a liaison between you and the buyer, at no time is GoSouthernMD.com liable for your product. The liability will solely be held between you and the buyer but we will do everything possible to rectify any complaint.
Your listing will be placed and be seen by over 1,000 unique visitors a day. Our sales support team will assist in selling your product. We will not change your listing price without your approval. Once your listing sells, you will be notified via an email that your listing sold. You can arrange to ship the product to the Buyer supplying us with the tracking number or we can send you a UPS label from our UPS account. If you want us to arrange the shipping, the cost of the shipping will be deducted from your sale price.
Once the buyer receives your product and gives us positive feedback we will release the amount of the total sale minus the shipping costs, if our account was used to ship the item, and 20% of the sale, our commission. If you wish to accept a credit to purchase products on GoSouthernMD.com site then you will get the full amount of the sale price minus any shipping fees which we incurred.
If you get negative feedback then GoSouthernMD.com will work to assist as a moderator to try to rectify the dispute. We will hold the payment until this is resolved. If there is no resolution then you will be responsible for shipping the product back to you. If there is a chargeback from the Buyer, we have a right to recover the amount of the chargeback based on the agreement of these terms and conditions.
We will contact you about the complaint and try to rectify the situation if at all possible. If we cannot recover the listing sale then you will not be allowed to use our listing service anymore and our attorney will contact you for payment and the product will be shipped to us too sell the product.
We reserve the right to refuse any listing.
If your item for sale needs a prescription then you will be liable to work with the buyer to make sure that he/she has a valid prescription prior to the final sale.
3RD PARTY (PUBLIC) PRODUCT LISTING POLICY (FOR BUYERS)
GoSouthernMD.com does not warranty or gaurantee products listed and fullfilled by 3rd parties or the descriptions of said products.
Our Commitment to Privacy:
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide like Credit Card Information:
If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
- Mailing address
- Email address
- Credit card number
- Home and business phone number
- Other personal information (i.e. mother's maiden name)
- Email Information
In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information:
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.
What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
Sharing Information with Strategic Partners:
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to aggregate information about our customers in general. At no time will personal information such as your name, address, telephone number and email be disclosed to anyone. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your social security number or other personal financial data.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site, secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Secure Transfer of Information:
All information gather and transferred on GoSouthernMD.com is secure, so you can shop online in confidence. GoSouthernMD.com uses a 128-bit SSL (Secure Socket Layer) encryption on all pages collecting private information (i.e. credit card data, email addresses, etc).
FUTURE TERMS & CONDITIONS
GoSouthernMD.com may change, add or remove any part of its Terms & Conditions at any time. The Terms & Conditions in force at the time of purchase apply to said purchase.