GoSouthernMD.com

Great Products - Excellent Prices - Quality Service



49,343 Orders Processed Since 2006
Open to the Public • Toll Free 1-855-412-6600

Caring | Compassionate | Education | Expect Advice



SEARCH    
 

Frequently Asked Questions (Purchases)

For rental FAQs please click here.

Answers to frequently asked questions by GoSouthernMD.com with over 20 years experience in the Durable Medical Equipment industry:


Q: Does GoSouthernMD.com accept private insurance or Medicare?

A: No, GoSouthernMD.com has created this website to offer the lowest prices possible in the industry, direct to the retail consumer. GoSouthernMD.com feels deeply saddened by the increase in rental (co-pay) rates that are afflicted to the retail customer for medical devices. You are required to pay these outrageous prices at an alarming rate over a period of time, while you still do not own the product. In addition, there is a huge lack of customer service from the prescribed service provider.

There is also a regulatory problem when you DO NOT have a choice to what provider you can use to provide your prescribed medical device. In this case, the insurance company ONLY works with the contracted provider thus eliminating competition. You are just another number, especially with "national providers," where it is all about making money. GoSouthernMD.com specializes in allowing you to make a choice; with live support available to make sure that we give you those choices and that you are making the correct ones.


Q: Do we handle warranty issues?

A: Yes, we are one of the FEW online retailers that will back up any claim that the product purchased is working correctly and you understand how to use it properly. Whatever the manufacturer's warranty is, we will honor it. We will simply send you a new one at no cost to you, versus sending you parts for you to have to figure out how to fix yourself or even worse left to deal directly with the manufacturer.


Q: Do you need a prescription to order from us if it is required?

A: If it is required by law the answer is yes. In this case, you are agreeing to the sole responsibility to make sure that you do have a prescription for the order and that you do have the prescription in hand prior to shipment of the product to you. Please call us to find out if a prescription is required for any product purchased with GoSouthernMD.com.


Q: Are you an accredited online provider and is my payment safe?

A: Yes, we are both locally and nationally accredited by the BBB and our payment is made though our secured server and encrypted through Comodo an authentic SSL site. You can go to our home page and click and point to see that it is up to date and $50,000 insured.  PLEASE REMEMBER WE ARE ALWAYS AVAILABLE LIVE TO YOU DURING BUSINESS HOURS TO ANSWER ANY QUESTIONS AND CONCERNS. YOU WILL NEVER GET AN AUTOMATED MACHINE.


Q: What if GoSouthernMD.com is NOT the lowest priced Medical Equipment Retail Store?

A: Since we pride ourselves on being your source for the LOWEST priced medical equipment, we love a challenge. Please contact GoSouthernMD.com toll free at 855-528-2539 and we will look at matching ANY price you see online. Please remember, by ordering from us, you are guaranteed the best service in the industry in association with the lowest cost.


Q: What is your return policy?

A: Please see GoSouthernMD.com Terms & Conditions for complete details on returns, shipping and privacy policies. Feel free to contact us with any questions or concerns. GoSouthernMD.com is here for you!

0 items in your cart
View Cart / Checkout
Sales/Support



Toll Free   1-855-412-6600
Fax   1-262-671-4901
Email   Click here
Sales Hours   24 hrs., 7 days a week
Support Hours   M-F: 8:00a-5:00p CT
Sat.: 8:00-Noon CT
Sun. & Holidays: Closed
Product Categories (view all)

Advanced Skincare Learn more about advanced skincare
Advanced Woundcare Learn more about advanced woundcare
Ambulatory Learn more about ambulatory
Bariatric Equipment Learn more about bariatric equipment
Bath Safety Learn more about bath safety
Blood Pressure Monitors Learn more about blood pressure monitors
Comfort Company
Compression Supportwear Learn more about compression supportwear
CPAP / Sleep Apnea Learn more about cpap / sleep apnea
Defibrillators / AED Learn more about defibrillators / aed
Diabetes Management Learn more about diabetes management
Electrotherapy
Enteral Feeding
Fall Prevention
Go Green
Go Pink - Breast Cancer Awareness
Guardian Products
Healthcare Professionals
Home Care
Hospital Beds Learn more about hospital beds
Incontinence Learn more about incontinence
INRatio PT / INR Products Learn more about inratio pt / inr products
Lift Chairs / Geri Chairs Learn more about lift chairs / geri chairs
Manual Tilt-in-Space Wheelchairs
Maternity / Baby Healthcare
Medical Accessories
Mobility Lifts
Orthopedics / Orthotics
OTC Products
Patient Lifts & Slings Learn more about patient lifts & slings
Pediatric Rehab
Portable Oxygen Concentrators Learn more about portable oxygen concentrators
Power Mobility / Scooters Learn more about power mobility / scooters
Pressure Prevention Learn more about pressure prevention
Ramps
Rentals
Respiratory / Oxygen Learn more about respiratory  / oxygen
Scrubs
Skin Care Learn more about skin care
Specials Learn more about specials
Stair Lifts / Bath Lifts
Stethoscopes Learn more about stethoscopes
Stretchers
Surgical Supplies
Thermometers
Urologicals / Catheters
Wheelchairs Learn more about wheelchairs
Wound Care Learn more about wound care
Wound Healing
Used / New Equipment Sales - 3rd Party

New - CPAP Masks
New - Deep Vein Thrombosis (DVT) Pump
New - Mobility Scooters
New - Other
New - Portable Oxygen Concentrators
Used - Deep Vein Thrombosis (DVT) Pump
Used - Mobility Scooters
Used - Other
Used - Portable Oxygen Concentrators
Credentials

Proud U.S. General Services Administration contract holder (including products for U.S. veterans), and more!

GoSouthernMD.com, LLC BBB Business Review

Customer Service Rating by LivePerson

U.S. General Services Administration Contract Holder

RentItToday.com

Disabled American Veterans
Security and Privacy

We use the highest industry encryption standards to protect your payment and personal information.

CloudFlare

Sage Payments

Official PayPal Seal
Good Deeds

GoSouthernMD.com will donate $1 to breast cancer research for each box of pink gloves sold on our website.  Click here to view eligible products, or donate directly via Causes.com.

$750
$0 Goal: $10,000
Breast Cancer Awareness Video
Testimonials

Loading...

Click here for more testimonials...
Follow Us On...

Follow GoSouthernMD on Twitter   Follow GoSouthernMD on Facebook
Follow GoSouthernMD on YouTube
Justin.tv
Translation


Website owned and operated by GoSouthernMD.com.  ALL RIGHTS RESERVED. ©2006-2017