GoSouthernMD.com

Great Products - Excellent Prices - Quality Service



Open to the Public • Online since 2006 • Toll Free 1-855-528-2539

GoSouthernMD.com ships all orders once they have been fully processed. In stock items ordered before 1:00 P.M. MST on a business day (Monday through Friday, excluding holidays) are typically processed on the same day. In stock items ordered after 1:00 P.M. MST on a business day, or on non-business days, are typically processed on the next business day. Out of stock items are typically processed within 5 - 7 business days and drop shipped from the manufacturer. Backordered items are typically processed when they become available from the manufacturer. We will notify you if any of the items in your order are on backorder.

The shipping method selected at checkout does not guarantee delivery time, because processing times vary as stated above.

When placing an order online or by phone you will receive a tracking number in your shipping confirmation email enabling you to view the status of your shipment. To view your order tracking, simply enter your tracking number at the appropriate shipping carrier's website.

SHIPPING & HANDLING FEES

All retail orders over $249, ship FREE of charge when selecting ground freight as the shipping method.

All orders below $249 are applied a ground freight charge of $10.95 for orders under $20 and $12.95 for orders over $20 but under $249. A ground freight charge of $13.95 is applied to special products classified as bulky, large, heavy or irregularly shaped such as adult incontinence.

For expedited shipping options, and all orders outside of the U.S., please select the desired shipping method and you will receive a shipping estimate prior to checkout.

RETAIL ORDERS

GoSouthernMD.com current Retail Order policy states that retail order shipments may only be made for retail transactions and not for any transactions involving third-party reimbursement or act of GoSouthernMD.com being responsible for a prescription for the medical device(s) included in this purchase.

By accepting these terms and conditions, retail customers hereby testify to the fact that this order is for a retail transaction and is not a third-party reimbursement transaction. Customers acknowledge that it is the responsibility of the retail customer to know their insurance status if applicable and that the purchase of the product(s) included in this purchase do not at any time make GoSouthernMD.com responsible for having a prescription. By making this purchase the retail customer certifies that he/she has a prescription as required for the product(s) being purchased.

By accepting these terms and conditions, retail customers acknowledge the understanding that as the owner of any medical device, it is the responsibility of the retail customer to arrange for product setup and instruction (GoSouthernMD.com's customer service department is happy to assist in this matter).

By accepting these terms and conditions, the customer is aware that GoSouthernMD.com reserves the right to substitute like products for $0.01 specials and free items only.

To better serve you, GoSouthernMD.com reserves the right to pass along rental sales to our rental service center partners. Once a rental order is passed along to one of our rental service center partners it is the responsibility of the rental service center partner to fulfill the rental sale, including but not limited to proper delivery, setup, warranty service, pick-up, and product inspections. The customer should contact the rental service center partner for additional rental service(s), including providing payment information to the rental service center partner for rental extensions arranged after the initial rental sale. If there is any dispute over the product it will be handled between our rental service center partner and the customer. GoSouthernMD.com does not take any responsibility of the rental order once it is passed along to our rental service center partner.

GoSouthernMD.com and our rental service center partners reserve the right to charge the renter retail price for products which are stolen, damaged, or not returned per the rental agreement. GoSouthernMD.com and our rental service center partners reserve the right to repair rather than replace damaged products. Repairs will be charged at a minimum of $25/hour labor, plus parts, plus any applicable tax(es).

GoSouthernMD.com is not responsible for repairing rented equipment while the equipment is outside a 40 mile radius of the originating rental service center without prior written approval. GoSouthernMD.com will upon request assist in arranging for an alternate service center to repair the item outside said radius, however all fees related to the repair are to be paid by the customer. Warranty and/or repair coverage of rental equipment is only valid within said radius.

The rental product(s) you receive from our rental service center partners may not exactly match the rental products pictured on our website, this is due to limited product availability outside our control. Every effort will be made to provide you with a product that meets or exceeds the specifications of the pictured product(s).

Please reserve your rental product(s) as far in advance as possible. We recommend placing your reservation at least 48 hours in advance of your requested delivery date/time.

We have a 2 week minimum and the rate includes the unit base rental, drop off, set up and pick up. To do this our costs are very high so this is why we are charging a 2 week minimum regardless if you need it for just a weekend. Please understand that we have to clean and sanitize each unit to comply with FDA requirements.

During the carting/checkout process, it is important to provide complete and accurate information about the user of the rental items(s) when prompted to do so. Doing so allows GoSouthernMD.com to provide you with appropriate product(s). Failure to provide complete and accurate information about the user's height, weight, and age may be grounds for order cancellation without refund.

Free delivery is available from 8:00 A.M. to 5:00 P.M. Monday through Saturday within a 50 mile radius of our rental service center partner locations. There is a $50 fee for delivery after hours (after 5:00 P.M. Monday through Saturday), and on Sundays.

Expedited processing/delivery (within 2-business days of placing your rental order) is available in some cases for an additional fee of $50, this fee is not refundable.

We reserve the right to cancel rental orders at any time if the customer refuses to take delivery of compatible/upgraded product(s).

Cancelled rental orders are subject to a 20% non-refundable service fee.

Portable Oxygen Concentrators (POC) rentals must be cancelled at least 72 hours prior to the rental start date/time in order to be eligible for a refund due to limited supplies and high demand.

A major credit card is needed for ALL cash rentals and you can place your order on our secure website and we will notify you within 24 hours to confirm the order, address for delivery and schedule the dates and times needed. The rates apply for USA customers ONLY. If you need the product before the 24 hour notice please call our after hour service at 855-528-2539.

A prescription along with a copy of a valid drivers license will need to be faxed to us if required. Please understand our partner dealers may also need a major credit card for security deposit purposes.

ORDER CANCELLATION POLICY

If you wish to cancel your order, or a portion of your order, please contact us as promptly as possible after placing your order. If you wish to cancel items that have already shipped please refer to our return policy guidelines.

For your protection, cancellation requests from third-parties will not be honored. GoSouthernMD.com will only consider cancellation requests from the following parties:

• Billing contact
• Shipping contact
• Payer (the party who paid for the order)
• Parties named as authorized contacts/agents in the comments/notes section during checkout

RETURN POLICY

GoSouthernMD.com carries only top quality products to ensure that our customers are satisfied with their purchase. Your satisfaction is guaranteed.

Due to the rehabilitation and hygiene nature of our products, many of our products are non-returnable unless deemed defective. Hygiene items such as bed and relaxation, bath safety, braces, cushions, pillows, gloves, uplift seat assists, puddies and leg lifters are not returnable. Please contact us to find out if a product is returnable prior to purchase if you have any questions or concerns.

Products with missing, defaced, or damaged retail packaging are not eligible for refund. Products must be in like-new re-salable condition to be eligible for return.

Eligible returns are subject to a 20% restocking fee with the exception of defective merchandise. Shipping fees are non-refundable. The customer is responsible for return shipping charges. Returns after 30 days will NOT be accepted.

Please follow the instructions below for returns:

1. Contact GoSouthernMD.com to obtain a Return Merchandise Authorization (RMA) by contacting our Customer Service department at the number listed below, or via email. You may be asked to email a picture of any defective merchandise.
2. Prominently mark your RMA information on the return shipping label on the outside of the shipping box, as well as on your original packing slip inside the shipping box.
3. We will process your refund immediately upon receipt of return.

1. $500.00 minimum purchase required to initiate a layaway plan. Penny special items and rentals items do not count toward the minimum purchase requirement. Penny special items, rentals items, and rental deposits are not eligible for layaway.
2. 20% initial payment required.
3. Eight (8) Week Layaway Plan (qualified purchases of $3,000 or more will be placed on a Twelve (12) Week Layaway Plan).
4. Bi-weekly payment schedule.
5. Automatic layaway payments per schedule received at layaway initiation. This will be emailed to you. ONLY the minimum amount will be charged unless specified otherwise by the customer.
6. No partial take outs or partial cancellations.
7. New layaways will not be accepted if payments on subsequent layaway plans are in arrears.
8. Each layaway plan is subject to a $10 layaway initiation fee.
9. Layaways which are delinquent by more than 7 days are subject to cancellation by GoSouthernMD.com.
10. A $10.00 service fee will be charged on ALL delinquent (more than 7 days), canceled, or refunded layaway plans.
11. Other conditions may apply.

PRIVACY POLICY

Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

• Name
• Mailing address
• Email address
• Credit card number
• Home and business phone number
• Other personal information (i.e. mother's maiden name)
• Email Information

In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to aggregate information about our customers in general. At no time will personal information such as your name, address, telephone number and email be disclosed to anyone. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your social security number or other personal financial data.

How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Secure Transfer of Information
All information gather and transferred on GoSouthernMD.com is secure, so you can shop online in confidence. GoSouthernMD.com uses a 128-bit SSL (Secure Socket Layer) encryption on all pages collecting private information (i.e. credit card data, email addresses, etc).

CUSTOMER SERVICE

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