Frequently Asked Questions (Purchases)
For rental FAQs please click here.
Answers to frequently asked questions by GoSouthernMD.com with over 20 years experience in the Durable Medical Equipment industry:
Q: Does GoSouthernMD.com accept private insurance or Medicare?
A: No, GoSouthernMD.com has created this website to offer the lowest prices possible in the industry, direct to the retail consumer. GoSouthernMD.com feels deeply saddened by the increase in rental (co-pay) rates that are afflicted to the retail customer for medical devices. You are required to pay these outrageous prices at an alarming rate over a period of time, while you still do not own the product. In addition, there is a huge lack of customer service from the prescribed service provider.
There is also a regulatory problem when you DO NOT have a choice to what provider you can use to provide your prescribed medical device. In this case, the insurance company ONLY works with the contracted provider thus eliminating competition. You are just another number, especially with "national providers," where it is all about making money. GoSouthernMD.com specializes in allowing you to make a choice; with live support available to make sure that we give you those choices and that you are making the correct ones.
Q: Do we handle warranty issues?
A: Yes, we are one of the FEW online retailers that will back up any claim that the product purchased is working correctly and you understand how to use it properly. Whatever the manufacturer's warranty is, we will honor it. We will simply send you a new one at no cost to you, versus sending you parts for you to have to figure out how to fix yourself or even worse left to deal directly with the manufacturer.
Q: Do you need a prescription to order from us if it is required?
A: If it is required by law the answer is yes. In this case, you are agreeing to the sole responsibility to make sure that you do have a prescription for the order and that you do have the prescription in hand prior to shipment of the product to you. Please call us to find out if a prescription is required for any product purchased with GoSouthernMD.com.
Q: Are you an accredited online provider and is my payment safe?
A: Yes, we are both locally and nationally accredited by the BBB and our payment is made though our secured server and encrypted through Comodo an authentic SSL site. You can go to our home page and click and point to see that it is up to date and $50,000 insured. PLEASE REMEMBER WE ARE ALWAYS AVAILABLE LIVE TO YOU DURING BUSINESS HOURS TO ANSWER ANY QUESTIONS AND CONCERNS. YOU WILL NEVER GET AN AUTOMATED MACHINE.
Q: What if GoSouthernMD.com is NOT the lowest priced Medical Equipment Retail Store?
A: Since we pride ourselves on being your source for the LOWEST priced medical equipment, we love a challenge. Please contact GoSouthernMD.com toll free at 855-528-2539 and we will look at matching ANY price you see online. Please remember, by ordering from us, you are guaranteed the best service in the industry in association with the lowest cost.
Q: What is your return policy?
A: Please see GoSouthernMD.com Terms & Conditions for complete details on returns, shipping and privacy policies. Feel free to contact us with any questions or concerns. GoSouthernMD.com is here for you!